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Support | PlanetPlay Help Center

Frequent Asked Questions

General Information

What is PlanetPlay?

PlanetPlay is the first eco-conscious games marketplace, a not-for-profit digital platform that empowers gamers worldwide to contribute to environmental action and nature protection through in-game purchases and gameplay with our affiliated game studios.

How does PlanetPlay work?

  • In-Game Purchases: Play your favourite games like Darts Club, Avakin Life, and Hunt Royale and buy special green items in-game that support environmental causes. Thanks to you, PlanetPlay will receive the donation from our game studio partners!

  • PlanetPlay Marketplace: Browse our marketplace for top-rated games and unique items. Every purchase you make will donate to our green projects that help the planet. You can see the donation amount and their impact made directly on the individual item pages.

    • Why should I use PlanetPlay?

    PlanetPlay harnesses the power of gaming to address pressing environmental challenges, offering sustainable choices that preserve the joy of gaming while protecting our planet's natural beauty and biodiversity
    Environmental and Nature Initiatives

    How does PlanetPlay contribute to environmental action and nature protection?

    We partner with forward-thinking game studios to develop in-game items and activities that raise funds for environmental and nature projects. Every purchase on our marketplace you are making is also contributing to the green projects. You can also see the individual purchase contribution on the item page. All funds raised by PlanetPlay are 100% invested in the green projects we are doing.

    What kind of projects does PlanetPlay support?

    These projects include everything from clean cookstoves for African families, reforestation, and wildlife protection to clean water initiatives, renewable energy generation and beyond.

    How can I track the impact of my contributions?

    You can track the impact of your contributions through updates on our website and within your own profile once you log in to PlanetPlay. We provide regular reports on the projects funded and the progress made on our impact page: https://planetplay.com/green-projects

    Why WithOneSeed?

    Timor-Leste is located in a tropical region with distinct wet and dry seasons, offering ideal conditions for the growth of fast-growing tree species—particularly during the wet season. Its mountainous terrain creates microclimates and diverse ecological niches, supporting a variety of forest types, including montane and lowland tropical forests.

    The island forms part of the Wallacea biogeographical region, renowned for its unique mix of Asian and Australasian species. This makes reforestation efforts in Timor-Leste not only critical for climate impact, but also for biodiversity conservation. These environmental conditions make the region a strategically important carbon sink in the global fight against climate change.

    However, deforestation in Timor-Leste remains a serious issue. During the 24-year Indonesian occupation (1975–1999), woodlands were intentionally devastated: large areas were burned to deprive resistance fighters of cover, chemical defoliants were deployed, and unsustainable commercial logging - often backed by military interests - exploited the forests without regard for local communities or environmental impact.

    We have chosen to support reforestation efforts in Timor-Leste in partnership with WithOneSeed for several key reasons:

  • High Impact – As outlined above, reforestation in this region not only helps restore degraded forests but also contributes to rehabilitating habitats for endangered species and rebuilding biodiversity.

  • Trusted Local Partner – WithOneSeed is a leading local NGO with a proven track record in reforestation. It is Gold Standard certified and scored highly in our due diligence process, demonstrating transparency, credibility, and effectiveness.

  • Technology-Driven Monitoring – Each tree planted is assigned a unique RFID tag, allowing for real-time monitoring of tree health and survival rates. This ensures accountability, traceability, and high-impact delivery.

    • Community and Feedback

    How can I get involved with the PlanetPlay community?

    Join our community by following us on social media, participating in our events, and engaging with fellow gamers who are passionate about making a difference. You can also share your ideas and feedback with us directly through our website.

    How can I provide feedback or suggest improvements for PlanetPlay?

    We value your feedback! You can provide suggestions and feedback through our website’s contact form or chat with us on our discord channel, please also feel free to contact us via email help@planetplay.com. Your input helps us improve and expand our impact.

    Can I recommend new games or studios for PlanetPlay to partner with?

    Absolutely! We’re always looking to expand our partnerships. If you have suggestions for new games or studios, please let us know through our contact form and discord channel.
    Support

    How can I support PlanetPlay beyond gameplay and purchases?

    You can support PlanetPlay by spreading the word, making greener choices everyday, and enjoy game play.

    Who can I contact for more information or assistance?

    If you have any questions or need assistance, please reach out to our support team via the contact form on our website, or email help@planetplay.com. We’re here to help!